Is there any cost to participate in SocialRx?

No. Participation in SocialRx is free for patients and members who are referred through a partner organization.

What happens after I complete registration with SocialRx?

After you complete registration, a Care Navigator will contact you to talk through your interests, needs, and goals. Together, you’ll choose your first community-based activity. Tickets or confirmation details will be sent to you before the event. After you attend, you’ll be asked to complete follow-up communication or a short survey. This process continues for the duration of your social prescription.

What is a Care Navigator?

A Care Navigator is your dedicated support person throughout the SocialRx process. They help you choose activities that match your interests and health goals, address barriers like transportation or accessibility, and check in with you about how the activities make you feel.

Where is SocialRx located?

SocialRx does not have a public physical location. We support members virtually and by phone, and we offer events at Community Partners located across the United States.

What are SocialRx’s operating hours, and how can I contact you?

SocialRx operates Monday through Friday, 10 a.m. to 6 p.m. ET. You can email care@socialrx.com at any time. You can also call or text 833-ART-4-HEALTH (833-278-4432). Messages left outside business hours will be returned during normal operating hours.

What types of events or activities does SocialRx offer?

SocialRx offers engagements that can be either active (participating in a class) or receptive (viewing a performance). Options may be available in person, virtually, or by phone, depending on your location and referral.

The types of engagements can be:

• Visual Arts, like painting, pottery, or drawing

• Performing Arts, like theater, music, or dance

• Literary Arts, like writing or poetry

• Textile and Traditional Arts, like sewing, woodworking, or quilting

• Cultural Experiences, like museums, historical tours, or botanical gardens

• And more!

Can I bring a friend or caregiver with me to an activity?

In most cases, SocialRx covers the cost of a second ticket or entry fee so that a friend, caregiver, or support person can attend with you.

How will I get to my activity?

Some referral partners choose to offer transportation assistance for their members, such as an UBER ride. Ask your Care Navigator if transportation assistance is an option for your prescription type.

Can I participate if I have a physical or mental disability?

Yes. SocialRx works to ensure activities are accessible and appropriate for your needs. Your Care Navigator will help match you with suitable options.

I was referred but haven’t completed registration. Can I still participate?

You must complete registration before participating. If your referral is still active, you can finish registration at any time. If your referral is not active, please reach out to your provider to see if they can refer you again.

If I change healthcare providers, can I still use my SocialRx prescription?

Yes. Your existing social prescription will still be honored. However, you may not be eligible for a renewal through a new provider. You can share updated provider information with us if needed.

What if I need to cancel or can’t attend an activity?

If you need to cancel, please text “Cancel” or call 833-278-4432. When possible, let us know at least 48 hours in advance. Please review our Cancellation Policy here.

What happens if I miss an activity?

If you miss an activity without notice, our Cancellation Policy will apply. Your Care Navigator can explain the policy and help you stay on track.

What if I can no longer participate in my social prescription?

Let your Care Navigator know. They can pause or end scheduled activities and help connect you to other support options if appropriate.

I’m not receiving emails or text messages from SocialRx. What should I do?

Contact your Care Navigator so they can confirm that your contact information is correct.

What if I had a great experience at an activity?

We love hearing that! You can share feedback with your Care Navigator and tell us when you complete the post-activity survey. We also encourage you to share your experience directly with the Community Partner who hosted the activity.

What if I had a negative experience or transportation issue?

Please tell your Care Navigator or include details in your post-activity survey. We can then follow up with the Community Partner to address issues and improve future experiences.

What should I do in an emergency during an activity?

For any life-threatening emergency, call 911 immediately and notify the event host. For non-life-threatening situations, you may leave the event and seek appropriate support.